Fact Sheet
View printable ATX Fact Sheet (PDF format; Adobe Acrobat Reader required)
Company Profile
ATX Group is a global leader in providing customized connected vehicle (or telematics) solutions to automobile manufacturers. We develop and provide services that add safety and convenience to the driving experience.
ATX services are customized to help build additional brand value for automaker clients by enhancing the quality and scope of their post-sale customer service and relationship management, while improving operational efficiencies and reducing costs.
Established in 1994, ATX pioneered one of the first telematics service offerings with Ford Motor Co. and continues to be an innovator in the industry. ATX leads in the development of applications that allow drivers to safely access and manage online-based information into the vehicle; remotely access real-time, in-vehicle data for diagnostics and vehicle performance evaluations; and integrate information of critical assistance to multiple levels of emergency responders.
Services We Provide to Vehicle Owners
- location-specific emergency and roadside assistance
automatic collision notification
stolen vehicle recovery
real-time and location-based traffic and navigation information
in-vehicle access to online information
remote vehicle diagnostics and remote operation of vehicle functions (e.g., door unlock, ignition start-up)
direct connection of a driver to his or her preferred or nearest dealer to address service and vehicle-related questions
About Telematics
A typical telematics program provides five distinct program elements:
- in-vehicle hardware or portable device with vehicle connectivity
- wireless communications
- location technology
- content (off-board the vehicle)
- driver interface (voice, data, interactive voice recognition, Web)
ATX maintains the responsibility of integrating the various program elements selected by the automaker into an efficient service offering. This process involves developing and managing the systems and infrastructure necessary to support voice and data transmissions from a widely dispersed group of vehicles, and managing these transmissions in a way determined by the automaker client.
Service delivery also involves dealer support, maintenance and operations of response centers, remote activation and deactivation of systems, customer orientation and support, and billing and collection.
OEM Customers
- Toyota (United States)
- Lexus (United States)
- BMW (United States, Canada, Europe)
- Mercedes-Benz (Canada)
- Maybach (Canada)
- Rolls-Royce (United States, Canada)
- PSA Group Peugeot (Europe)