Agero Extends Honda Relationship Beyond the Dashboard to Ensure Positive EV Customer Experience
DALLAS, August 27, 2012 --- Agero, a leader in vehicle connectivity innovation for global automobile manufacturers, announced today the successful launch of a new connected-vehicle program with American Honda Motor Co., Inc. of remote interface systems, specifically designed to enhance the electric vehicle (EV) ownership experience.
HondaLinkTM EV, recently launched along with the all-new 2013 Honda Fit EV, leverages Agero’s technologies through multiple interfaces including a smart phone/tablet application and a personalized web portal designed to assist the owner with wirelessly managing vehicle charging, mapping their available driving range and setting their interior cabin temperature remotely. Additionally, Agero helps manage the customer relationship between Honda and Fit EV owners, with call center support and roadside assistance.
“The breadth of integration that the Agero technology provides is key to the seamless Honda Fit EV customer experience,” said Charles Koch, Manager of the HondaLink program for American Honda. “From ongoing roadside assistance support to initiatives that help provide useful digital tools, Agero helps keep our network tightly integrated and extends our vision for new cloud-based customer support.”
“We’re facing a lot of potential unknowns in terms of customer acceptance of a new technology, so we need to provide multiple interfaces to ensure we’re delivering a high level of knowledge and comfort to Fit EV owners,” said Charlie Cavolina, president, Agero Connected Vehicle Services. “Likewise, it’s a platform that also must quickly provide vehicle manufacturers with immediate feedback from owners so that next-generation systems can be quickly adapted.”
Cavolina is optimistic the channels Agero provides to EV owners today will evolve into one of the key benefits of EV ownership – providing an instant link to information that educates vehicle owners regarding their vehicle’s real-time performance as well as, in the near future, guiding them through the potential cost-saving opportunities in using EV battery storage to better manage their household electric energy loads.
Agero is a leading provider of private-labeled, connected vehicle services for the automotive, insurance and aftermarket industries and is a market leader in roadside assistance and claims management. Based in Medford, Mass., the company has operations throughout North America and offices in Europe. For more information, visit www.agero.com.