ATX Recognized for Excellence in Customer Satisfaction
DALLAS-FORT WORTH, Texas, Dec 2, 2005—ATX Group, the second largest provider of automotive telematics services, was recently named a recipient of the 2005 Achievement in Customer Excellence (ACE) Award by CustomerSat, Inc., a leader in real-time customer feedback solutions that measure, analyze, and drive action based on satisfaction and loyalty.
The ACE Award acknowledges the commitment ATX has to achieving and maintaining high levels of customer satisfaction. ATX earned top customer satisfaction scores for its North American Response Center Satisfaction based on surveys of subscribers which are conducted periodically throughout the year.
"ATX is honored that our efforts to continually provide first class service to our customers has been recognized through the ACE Award," said Mike Kendall, Vice President of Performance Excellence. "This award is representative of the first class employees who work in the North American Response Center and our on-going process management and improvement efforts."
ABOUT ATX
Based in Dallas-Fort Worth, Texas, and Düsseldorf, Germany, ATX Group is the world's largest provider of personalized telematics services to the automotive industry, serving both North America and Europe. ATX telematics services are designed to provide enhanced safety, security and driving convenience to vehicle owners. These services include location-specific emergency and roadside assistance, automatic collision notification, stolen vehicle recovery, remote diagnostics and real-time traffic and navigation assistance. ATX also customizes telematics services to help automobile manufacturers and their affiliated dealerships to use telematics data to reduce costs, enhance vehicle servicing, and more closely manage customer relationships. ATX services are provided to vehicle owners through the brand names of its customers -- Mercedes-Benz, BMW, PSA Peugeot Citroën, Maybach, and Rolls-Royce Motor Cars.
For more information, visit www.atxg.com.
CONTACT
Gary Wallace, Vice President, Corporate Relations, ATX Group
800-511-5891 or 972-753-6230
gwallace@atxg.com