Total Case Specialist

Handles complete case of customer service inquiries and problems associated with the servicing of our consumer services client base.  Answers all customer contacts, including complex customer problems and/or complaints requiring interpretation, investigation and follow-up.  Exercises independent influence and judgment with dealers, field and consumers to ensure early intervention and resolution where possible.   Cultivates and maintains ongoing customer and client relationships. 

Skills/Experience

*        Associate’s degree or equivalent experience;  Bachelor’s degree preferred

*        2 years of customer service experience, contact center environment preferred; Automotive industry experience preferred

*        Utilizes empathy, listening skills, and a professional, courteous and helpful attitude to focus on providing quality customer service

*        Possesses the problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment

*        Excellent oral and written communication skills

*        Able to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge

*        Minimum 45 wpm typing skills with accuracy and proficiency in MS Word