Fact Sheet
View printable ATX Fact Sheet (PDF format; Adobe Acrobat Reader required)
Company Profile
ATX Group is a global leader in providing customized telematics solutions. We develop and provide services that are relevant to the driving experience. We are fostering the adoption of telematics as a standard feature on all vehicles.
ATX delivers customized services that build additional brand value for its customers – through enhanced efficiency, customer retention and customer satisfaction. For end users, ATX delivers personalized and relevant services that deliver peace of mind and convenience.
Established in 1994, ATX currently provides telematics services to automobile manufacturers in North America and Western Europe. It is the largest telematics provider independent of ownership by a parent automotive or telecommunications company. ATX pioneered one of the first telematics service offerings and continues to be an innovator in the industry through the development and successful implementation of new telematics services and applications.
ATX telematics services leverage the technology and applications in its advanced telematics information exchange, which are provided through the two-way communication of voice and data between a subscriber’s automobile and ATX response centers. These services are designed to enhance the safety, security and driving experience of vehicle owners/subscribers, while providing marketing and operational benefits to automobile original equipment manufacturers (OEMs) and their dealers.
Our Services
ATX provides services targeted to vehicle owners with telematics-enabled vehicles and are designed to enhance mobile safety, security and convenience; services include location-specific emergency and roadside assistance, automatic collision notification and real-time traffic and navigation information. Our OEM services include automated connection of a driver to his or her preferred or nearest dealer to address service and vehicle-related questions, and remote access by an OEM to vehicle performance and diagnostic information.
We believe that recent and anticipated advancements in technology will permit OEMs to further leverage telematics to enhance the quality and scope of their post-sale customer service and relationship management while improving operational efficiencies and reducing costs. As an example, we invented an electronic car owner’s manual that leverages advances in interactive voice recognition technology to deliver a simple, hands-free interface providing drivers with the ability to obtain the specific information they need about their vehicles, when they need it.
ATX looks to expand by concentrating on three major strategies: developing new service offerings for existing OEMs and their customers, expanding into new international markets, and bringing telematics applications into personal navigation devices.
ATX seeks to expand upon these services with enhanced applications and new service developments to our current OEM programs, and with services customized for new international markets and additional mobile devices beyond the automobile (such as personal navigation devices).
About Telematics
A typical telematics program includes a telematics service provider (such as ATX) and five distinct program elements: (1) in vehicle hardware or portable device with vehicle connectivity, (2) wireless communications, (3) location technology, (4) content and (5) driver information.
The telematics service provider maintains the responsibility of integrating the various program elements selected by the OEM into an efficient service offering. This process involves developing and managing the systems and infrastructure necessary to support voice and data transmissions from a widely dispersed group of vehicles and managing these transmissions in a way determined by the automaker client.
Service delivery also involves dealer support, maintenance and operations of response centers, remote activation and deactivation of systems, customer orientation and support, and billing and collection.
OEM Customers
- BMW (United States, Canada, Europe)
- Mercedes-Benz (United States, Canada)
- Maybach (United States, Canada)
- Rolls-Royce (United States, Canada)
- PSA Group Peugeot (Europe)
Locations
ATX’s headquarters, North American operations response center and a second telematics data response center are located in Irving, Texas, within the Dallas-Fort Worth Metroplex. The company’s European operations center is in Düsseldorf, Germany.