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Telematics: Helping Revolutionize Emergency Response

At ATX, our telematics-based emergency services are designed not only to reassure people on the go that emergency help travels with them, but to ensure that help simultaneously assists local communities’ emergency responders, dispatchers and 9-1-1 call takers in performing their critical, life-saving tasks.

Our services are developed in collaboration with public safety professionals with a special emphasis on preventing non-emergency calls from reaching 9-1-1 or emergency dispatch phone lines. We believe Public Safety – law enforcement, emergency dispatch and response, emergency medical and planning – should help guide emerging technologies and telematics services, and not simply be relegated to reacting to it.

ATX’s Public Safety Partner Organizations
  • Association of Public-Safety Communications Officials (APCO)
  • APCO-Canada
  • National Emergency Number Association (NENA)
  • National Academies of Emergency Dispatchers/International Academies of Emergency Dispatch (NAED-IAED)
  • ComCARE Emergency Response Alliance
  • European Emergency Number Association
  • E9-1-1 Institute (sponsor of Nena’s Next-Generation 9-1-1 initiative)
Callback Numbers for PSAPs to Contact ATX Call Center Operations
  • BMW Assist 1-866-895-4322
  • Mercedes-Benz Tele Aid 1-888-417-0182
  • Rolls-Royce Assist 1-888-427-4814
  • 24-Hour Call Center Number 972-753-6344

Current Public Safety Initiatives

ATX and APCO INSTITUTE Developing Customized Training For Telematics Trainers

The APCO Institute is working with ATX Call Center trainers at developing a customizing training curriculum that will be used in the initial training program for ATX Response Specialists that handle emergency calls. The APCO Institute program on telematics response augments its current, nationwide training for 911 telecommunicators. ATX was the first telematics provider to require APCO certification of its call center trainers.

ATX, COMCARE Members Plan Website to Help in Victim Extrications from Vehicle Crashes

ATX and other ComCARE Emergency Response Alliance members have unveiled a prototype of a website that emergency response center would be able to access to query for up-to-date information on how to safely extricate crash victims from vehicles. First responders in the wake of car crash often have difficulty determining who to contact among automobile manufacturers for questions when they have to cut into crashed vehicles.

ATX, NAED-IAED Begin Using Telematics Collision Data for Emergency Dispatch Priority

ATX has been working with the U.S.-based National Academies of Emergency Dispatchers and the International Academies of Emergency Dispatchers to incorporate automatic collision information – immediate notification and GPS location of a crash -- generated by telematics-equipped vehicles into NAED’s and IAED’s emergency dispatch protocols in both North America and Europe. The groups are also studying how to integrate such post-collision data points as vehicle rollover detection, direction of impact (ie. head-on, side, rear-end), and the delta velocity of impact into their dispatch protocol software. This software is used by many emergency dispatch centers to determine the priority and type of emergency response dispatched to an accident scene.